H-E-B intros express delivery via Favor

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H-E-B intros express delivery via Favor

By David Salazar - 04/24/2020

H-E-B and its delivery subsidiary Favor are launching a new express delivery service, offering grocery delivery in two hours or less. The service allows delivery from every H-E-B, Central Market and Joe V’s location in Texas with no membership fees or minimum order requirements, the company said. 

“This new service is another way H-E-B and Favor are working together to respond to unprecedented demand during this crisis to get Texans the essentials they need, when they need them,” said Jag Bath, H-E-B chief digital officer and Favor CEO. “We continue increasing H-E-B Curbside and Home Delivery availability for customers who want to place orders in advance for same day, next day or later. And now, with express delivery, Texans can get two-hour delivery on up to 25 items when they need an immediate option.”

The express delivery service allows customers to choose up to 25 items from a list of selected groceries and essentials. A Favor delivery driver will contact shoppers about any substitutions, then place the delivery on the customer’s doorstep to create a contactless experience. Shoppers are notified when the delivery arrives. 

The service, which is kicking off with a $4.98 two-hour delivery fee (it will normally be $9.95) and a $10 tip that goes entirely to the Favor delivery person, will be available from 11 a.m. to 6:30 p.m. via the Favor app or website. The move follows Favor’s statewide expansion, meant to provide more Texans with access to on-demand delivery from restaurants and stores, as well as to support more seniors through the H-E-B and Favor Senior Support Program, which is now in every H-E-B, Central Market and Joe V’s store in the state. The company is waiving delivery fees for its Senior Support Program through the end of May.