MedAdvisor Solutions showcases AI driven medication advisor

MedAdvisor Solutions, a company specializing in pharmacy-driven patient engagement solutions, and Brand Engagement Network, a provider of safe, personalized customer engagement AI, shared that the companies’ AI-driven medication advisor will be available for live demonstration at the 2024 National Association of Chain Drug Stores – Total Store Expo beginning Aug. 18 at the Boston Convention and Exhibition Center.

The AI-driven medication advisor offers personalized engagement to support patients’ healthcare journeys while also reducing pharmacist burden, per the company. The technology is designed to enhance interactions, from personalized conversations about medication management to answers related to complex health inquiries. By utilizing the interactive advisor, pharmacies can elevate adherence, awareness and education programs, the company said.

The medication advisor’s unique data architecture creates a secure environment for patient insights and proprietary pharmacy content, ensuring HIPAA compliance and minimizing the risk of inaccuracies and bias, the company said, noting, "Its responses are derived from a curated, customizable repository of approved content, offering pharmacies flexibility in incorporating vetted information and underscoring MedAdvisor Solutions’ unparalleled commitment to information security and privacy."

[Read more: MedAdvisor Solutions debuts Omnichannel Engagement for Pharmacy]

"The integration of advanced AI solutions into pharmacies’ patient engagement services will help to improve customer experience and reduce burden on pharmacy staff,” said Rick Ratliff, CEO of MedAdvisor Solutions. ”Our AI-enabled medication advisor represents MedAdvisor Solutions' commitment to digital innovation, as well as our commitment to elevating patient engagement and empowering pharmacies to deliver superior care efficiently.”

[Read more: In the coming years more retail pharmacy brands will adopt technology to gain a competitive edge]

BEN’s safe, conversational, human-modeled avatar serves as the foundation of the medication advisor’s capabilities. Proprietary AI technology enables the intelligent and communicative medication advisor to serve as a resource for patients and pharmacists by providing 24/7, multilingual support. 

One important way the advisor supports pharmacies, and their patients is through vaccination education, engagement and appointment scheduling. By delivering credible information, alleviating patient concerns and streamlining the vaccination process, the advisor gives time back to the pharmacists to focus on more urgent patient interactions. Its versatile design caters to patients of all ages, offering clear information for older adults and a familiar, conversational interface for younger patients.

At the NACDS conference, attendees will have an exclusive opportunity to engage with a life-sized version of the medication advisor, known as Sandy. They can see firsthand how it addresses questions about vaccines, including COVID-19, flu and RSV, and learn how it schedules vaccination appointments through text and voice interfaces. 

“Patients deserve quick and accurate answers regarding their healthcare,” said Paul Chang, co-CEO of BEN. “Our AI offers a safe, private experience to help patients with everything from learning about a new medication to scheduling a vaccination appointment, ultimately improving patient outcomes and public health.” 

The advisor is one of the first offerings from MedAdvisor’s innovative partnership with BEN. Visit MedAdvisor Solutions at booth #516 during NACDS TSE 2024 Aug. 18-19, to experience Sandy.