Sexual Harassment 101
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How to handle sexual harassment claims can be overwhelming and terrifying for every business — from small local drug stores to large corporations serving the market. But it shouldn’t be. Regrettably, at some point, some who run these stores may become aware of sexual harassment. Here are a few tips that will help you address sexual harassment quickly and successfully.
First off, what constitutes sexual harassment?
Sexual harassment means, simply, unwanted sexual advances in the workplace. One type of sexual harassment is “quid pro quo,” meaning “this for that.” This is what people most think of when they think of sexual harassment. These would be situations where sexual favors are expected for employment actions. “If you don’t sleep with me, I’ll fire you” would be a textbook example of quid pro quo sexual harassment. The other type of sexual harassment is creating a “hostile work environment.” A hostile work environment is where employees around you create an environment with unwanted sexual content. For example, if an employee posts pictures of women in bathing suits, it may create a “hostile work environment” for female employees in the office.
Sexual harassment is likely to happen. As we are now reading in the news, sexual harassment affects every industry — from the media to politics to business. Typical HR departments do receive many complaints. A conservative rule of thumb is to estimate on average one sexual harassment complaint a year for every 50 employees. If you have 10 employees, within five years it is likely you will receive a complaint.
Documenting a complaint protects you
The No. 1 mistake that managers make with sexual harassment is avoiding it. I have seen many managers receive a complaint, quickly determine the complaint does not justify more action and then dismiss the issue without documenting the complaint or the rationale for dismissing the issue. Say an employee is complaining that she does not want to be scheduled with another employee. He’s always asking her out for a date, and it is making her uncomfortable — what should you do?
While it might seem minor, it should be treated as a complaint of sexual harassment and be documented and investigated. Documenting a complaint doesn’t mean it is definitely harassment. It simply enables the manager to track the facts: whether or not harassment occurred or if there is even sufficient evidence to conclude it is harassment. Remember, it is the manager’s obligation not only to protect the business but also the people involved. So, you are better off documenting even the most minor incidents rather than brushing them off.
Resolve potential harassment issues before making any accommodations
Well-meaning managers sometimes alter the employee shifts or schedules in an attempt to resolve a harassment complaint, but that could be seen as retaliatory action against an employee who has made a complaint.
Here is an example of steps retailers might take to resolve the issue:
Conducting a prompt and thorough investigation into the complaint that maintains the confidentiality of those involved as much as you can. The investigation does not need to be more than talking one-on-one to the parties involved and to any apparent witnesses to determine facts.
Disciplining the harasser and/or requiring the person to participate in training, depending on what you find.
Reminding the person being investigated that he or she must not retaliate in any way against the complainant.
Documenting the investigation and the action taken.
Make sure you document each of these steps. Often any one of these steps puts an end to the issue and improves the working environment for your employees. If the harassment continues, more serious action may be required.
Should you receive or become aware of a potential harassment complaint, address it head on.
By adhering to a strict rule of documenting the facts of even complaints that are determined to be invalid, you can protect your employees and your business.
Carol Wood is the people operations director overseeing HR at Home- base (www.joinhomebase.com) in San Francisco.