Sri Narasimhan, vice president, head of enterprise, customer experience and insights at CVS Health, discusses how patient experience directly drives health outcomes, adherence and long-term system efficiency.
The U.S. state leading in senior care costs, but with low quality, is Alaska, with the most expensive nursing homes and only 1.1% of high-quality facilities for long-term care.
As tech and artificial intelligence reshape pharmacy operations, industry leaders call for guardrails to protect patient care, privacy and pharmacy jobs.
