2019 Retail Pacesetters: Good Neighbor Pharmacy builds out independent support

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2019 Retail Pacesetters: Good Neighbor Pharmacy builds out independent support

By Carol Radice - 05/07/2019
AmerisourceBergen’s Good Neighbor Pharmacy independent pharmacy banner offers a full spectrum of support to help independents optimize and improve the performance of their pharmacy — from marketing and retail strategy to patient care. It helps pharmacies achieve this, in part, through its employee development program. The company combines industry best practices with the insight of each business to tailor a training program to improve productivity, enhance patient satisfaction and better meet the needs of customers. Additionally, its managed care expertise helps negotiate smarter payer contracts with more than 50 pharmacy benefit managers.

Its e-commerce platform, ABC Order, has received high marks for its ability to help independent pharmacies streamline workflow, reduce inefficiencies and make the ordering process quick and efficient. Its generics purchasing program, PRxO Generics, offers independents margin-improving solutions that keep costs manageable for patients while remaining financially competitive.

At ThoughtSpot 2018, Brian Nightengale, president of Good Neighbor Pharmacy and senior vice president of community and specialty pharmacy at AmerisourceBergen, discussed the important role community pharmacies continue to play. Nightengale said independent pharmacies remain in a unique position to deliver value in the neighborhoods they serve. “The role of the pharmacist continues to expand beyond filling scripts. The consultative role they play in meeting primary care needs and improving patients’ health with drug therapy management are filling critical niches,” he said.

At last year’s ThoughtSpot, company officials stressed the importance in advocating for new value-based payment models that are based on quality and outcomes resulting from the care pharmacists provide. Since then, it has launched a readiness program that allows for 70 Community Pharmacy Enhances Services Network-participating pharmacies in Tennessee to provide cognitive heart failure interventions. This year’s ThoughtSpot is slated to take place July 24 to 27 at the MGM Grand in Las Vegas.

Whether its product sourcing and distribution, supporting community-based care, or partnering with manufacturers to bring an innovative product to market, its commitment to improving patients’ lives are what helps set it apart. It is the depth of its customer relationships, according to Steve Collis, president, chairman and CEO, that allows AmerisourceBergen to advocate alongside them.

“Helping people access the healthcare products they need is our mission,” Collis said. “Within this role, we help communicate financially complex, patient-critical issues to legislators and policy-makers at the federal and state level.”

Alongside its Good Neighbor Pharmacy banner, AmerisourceBergen provides comprehensive pharmaceutical services to various of industries. With $160 billion in annual revenue, the Chesterbrook, Pa.-based company is best known for its value-driving services and cutting-edge business compliance solutions that improve access to health care. The company employs more than 20,000 people in more than 50 countries.

None of the company’s achievements would be possible without a top-notch supply chain. During the past decade, AmerisourceBergen has invested more than $1 billion to enhance the quality and efficiency of its state-of-the-art distribution infrastructure and operations. Its 27 DSCSA-compliant distribution centers serve as the center of its network, streamlining logistics for its manufacturer partners and ensuring its customers receive products quickly and safely. The company ships roughly 3 million units per day from these facilities.

Those following the company have said that whether it’s through technologies, business coaching or marketing expertise, AmerisourceBergen’s high-quality business model to help community health providers ensure local access to care positions it for long-term success.

“Under the leadership of Collis, the company has become a highly profitable business, displaying a remarkable ability to grow, even in a challenging environment,” said Bob Ciura, an analyst and senior vice president at Sure Dividend in Chicago.

This story is one of 20 profiles of retailers who are making a difference in the industry. To read more, click here