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ForeSee unveils food, drug retailers that lead in e-retail satisfaction
ANN ARBOR, Mich. — More retail websites this year achieved a "threshold for excellence" on customer experience analytics firm ForeSee's annual Top 100 E-Retail Satisfaction Index.
ForeSee reported that 36-out-of-100 online retailers achieved a satisfaction score of 80 or higher, compared with 28-out-of-100 websites that received the distinction last year. Although Amazon.com topped the list with a 2012 satisfaction score of 89 — up three points from 2011 — many other retailers, particularly retail pharmacies and grocery retailers, earned a high score:
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Signs continue to point to growth for retail health clinics
WHAT IT MEANS AND WHY IT'S IMPORTANT — Two speakers at the American Telemedicine Association’s annual meeting last week had positive words for the convenient care industry and essentially told attendees what Drug Store News has been saying for some time: Retail clinics are poised for significant growth.
(THE NEWS: Retail clinics positioned for dramatic growth. For the full story, click here.)