Aiming to deliver a more personalized in-store shopping experience, Instacart is teaming up with Wakefern Food to add smart Caper Carts to supermarkets in New Jersey and New York. The carts help shoppers find products and deals faster and, on another level, reflect the integration of technologies across the omnichannel.
Wakefern was the first retailer to deploy Instacart’s Caper Carts in brick-and-mortar locations and is expanding their use to a ShopRite in Spotswood, N.J., and a Fairway Market in Kips Bay, Manhattan. The carts in these stores are the latest models, designed to automatically recognize and ring up groceries, provide tailored shopping recommendations and enable direct checkout.
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The updated Caper Carts hold 65% more than the previous model, but in a slimmer and lighter format, according to Instacart. At a time of still-elevated inflation, the carts also help shoppers stay on budget by providing a running tab on the screen.
"We're delighted to work with Instacart to bring this innovative technology to our customers at some of our stores,” said Cheryl Williams, Wakefern’s chief information officer. "Our goal is to offer our customers the best possible shopping experience, and the new, enhanced Caper Cart streamlines the shopping and check out process while offering new opportunities to engage with customers at the point of purchase.”
David McIntosh, vice president and general manager of connected stores at Instacart, said that the cart bridges in-store and online experience in the seamless way that grocers and shoppers are both seeking. "Customers' shopping preferences are rapidly evolving, demanding greater convenience and personalization in physical stores. To meet these changing expectations, we’re committed to developing innovative solutions that connect the best of online shopping with in-store technologies, creating a truly unified shopping experience," he remarked.
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Keasbey, N.J.-based Wakefern comprises nearly 50 members that independently own and operate 360-plus supermarkets under the ShopRite, Price Rite Marketplace, The Fresh Grocer, Dearborn Market, Gourmet Garage and Fairway Market banners in New Jersey, New York, Connecticut, Pennsylvania, Maryland, Delaware, Massachusetts, New Hampshire and Rhode Island.
This story originally appeared on Progressive Grocer.