In this Issue

The ink was barely dry when we received this response to our Oct. 15, 2012, cover story, “Building the ACO.”


Dear Editor,


Walgreens is the newest to jump into the loyalty game. Still, its Balance Rewards managed to sign up 16 million members within just two weeks of its mid-September launch.

In many ways, Balance Rewards represents some of the best thinking in customer loyalty. There’s a better-health incentive linked to the Walk with Walgreens program. There are complementary health offerings tied to participation. It is mobile-enabled and ties into its multichannel strategy. Points don’t expire. And the data from the program will help inform every facet of Walgreens’ business.

Rite Aid was the first to fold in a health-driven component to its loyalty program; as participants move up the Wellness+ ladder, they earn health-related perks, like free healthcare assessments.

Wellness+ membership grew 8% to 25 million, during the company’s recently reported second quarter. Members accounted for 74% of front-end sales, compared with 69% one year ago, as well as 68% of prescription sales.

LEMOYNE, Pa. — An interactive kiosk that allows customers to order prescription glasses and contact lenses online, a special shelf for diabetes products and a new interior design are among the newest features at Rite Aid’s newest version of its Wellness store in Lemoyne, Pa. A path of wooden flooring leads directly to the store’s pharmacy, whose immediate surrounding area has been cleared of merchandise to give it a more open look.

Retail pharmacy veteran Frank Scorpiniti officially assumed the role of CEO of Rexall Pharma Plus in February. Now that he’s settled in North of the Border, Scorpiniti talked with Drug Store News about his new role and his insights on the Canadian retail pharmacy market.

DSN: What are your key goals as CEO of Rexall Pharma Plus, and how would you describe your leadership style?

Sales of coconut water continue to soar. According to a recent report from Mintel, the U.S. market for coconut water was around $350 million in 2011, representing 2% of the total fruit juice and drinks sales. The report suggested that coconut water offers growth opportunity in an otherwise maturing fruit juice/drinks market; in all three outlets, coconut water sales grew by 165% to $59 million during 2010-2011.

Tracking all of the latest trends within beauty can be about as simple as herding cats, but there undoubtedly are some niches within beauty that are making waves at food, drug and mass.


It is no secret that nail color is hot — red hot. Yet, nestled within the nail color segment is another rising star for the mass market. Enter at-home gel polish. Gel manicures are one of the more popular salon services in the professional market, and now beauty mavens can create the look at home — for a fraction of the price.


At first blush, there appears to be nothing special about Dollar General’s first Southern California store in the suburb of Montclair. It occupies about 7,500 sq. ft. of space in an aging strip center, and a small banner hung on the exterior beckons to passing motorists and pedestrians, “Now Open.” Inside, more signs explain the bare-bones merchandising of familiar brands to shoppers unfamiliar with the Dollar General value proposition.