PDS recognizes Health Mart pharmacy team for perseverance

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PDS recognizes Health Mart pharmacy team for perseverance

By Michael Johnsen - 02/27/2018
James Drug Store, a Health Mart pharmacy in Denham Springs, La., received the Team of the Year Award from Pharmacy Development Services earlier this week. Chris Dimos, president of retail solutions, McKesson, presented the award at the PDS Super-Conference held in Orlando, Fla. last week.

“Health Mart and McKesson are proud to recognize the outstanding team at James Drug Store for their resilience and outstanding performance in the face of both natural disasters and business setbacks,” Dimos said. “Pat Brian and his team banded together to not only meet these challenges, but exceed expectations for the pharmacy’s ongoing clinical and business performance. They are very deserving of this recognition and I hope that they will continue to serve as a role model for how pharmacies can perform at their best – during good times and challenging times.”

In 2016, a severe flood devastated Denham Springs, destroying nearly 400 businesses and damaging more than 75% of the homes, including the homes of Brian and the store’s owner, Herman Crotwell. Despite the fact that many of the staff had lost everything in the flood, James Drug Store was open the next day serving customers.

The team’s resilience was tested again in 2017 when their prescription long-term care business, in partnership with another organization and due for expansion, was unexpectedly terminated. As a result, the team went from filling 42,000 prescriptions per month to 17,000.

Tapping into the tools provided at the Super-Conference, Brian was encouraged to replace the business with an in-depth focus on compounding and the launch of a weight loss protocol. These steps added 62% to the store’s net profit in 2017 and the team replaced 75% of the lost income. Brian expects they will soon replace all lost income and create a clinic in the space initially dedicated to the LTC expansion.

The Team of the Year Award recognizes a PDS member pharmacy that has exemplified leadership and teamwork. The recipient serves as an example of how a model pharmacy team should work. The James Drug Store team, a Health Mart pharmacy, received the award in recognition of their resilience in the face of adversity.

McKesson’s Health Mart supports a network of nearly 5,000 independent pharmacies with solutions that help pharmacists improve clinical performance, manage operational changes and discover additional revenue opportunities to build and maintain a thriving business.