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Q&A: Putting patients first
On Jan. 1, Walgreens’ contract with Express Scripts expired, and millions of Walgreens customers covered by ESI were forced to either move their pharmacy business or come up with some other way to stick with Walgreens. Drug Store News interviewed Walgreens president and CEO Greg Wasson on what the company is doing to hold on to those customers and how it is appealing to payers.
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Walgreens adds big touch of tech
CHICAGO — Walgreens in early January brought the latest example of its flagship retail pharmacy to life in Chicago. And, like it’s counterpart in New York, the interactive technology really sets the store apart from traditional retail pharmacy experiences. Two endcaps across from the pharmacy feature interactive touchscreens — one features information on smoking cessation, the other on heart health. Adjacent to the pharmacy’s pick-up window is a self-serve prescription checkout that dispenses a patient’s prescriptions.