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Walgreens: Customer email database was breached
DEERFIELD, Ill. — Walgreens this weekend reported that its customer email database, which is hosted by a third-party vendor, was accessed without permission.
The drug store chain, which uses vendor Epsilon to deploy its email promotional messages, said that law enforcement authorities were notified and are investigating the matter. The company also emphasized that email addresses were the only information obtained in this incident.
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Retailers are king of customer experience
NEW YORK — Retailers rank among the highest for their customer service, according to a new report by the Temkin Group.
The consulting and research firm analyzed responses from 6,000 consumers, found that Amazon.com ranked No. 1 for providing an "excellent" customer experience, coming in with a ranking of 81.3%. A business qualifies for an "excellent" rating when their score is 80% or higher, Temkin said.