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Retailers are king of customer experience
NEW YORK — Retailers rank among the highest for their customer service, according to a new report by the Temkin Group.
The consulting and research firm analyzed responses from 6,000 consumers, found that Amazon.com ranked No. 1 for providing an "excellent" customer experience, coming in with a ranking of 81.3%. A business qualifies for an "excellent" rating when their score is 80% or higher, Temkin said.
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Walgreens' executive client forum emphasizes employer health programs
DEERFIELD, Ill. — Representatives from leading employers and payers met Monday to discuss the evolving role of employers in health care at the first Walgreens Employer Health and Wellness Executive Client Forum.
The event features presentations from Walgreens executives on clinical outcomes data supporting the benefits of utilizing employer health programs beyond traditional services.