In the Aisles: Virtual connections

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In the Aisles: Virtual connections

By Dan Ochwat - 03/25/2020

When the New Hope Network first announced it would be postponing Natural Products Expo West — which has since been canceled and won’t be rescheduled for 2020 — it felt like the first shoe to drop, the first meaningful impact the coronavirus had on the retail industry as it started to take root in the United States.

That was March 3 and for the weeks following, nearly every meaningful event was being canceled or postponed, including ShopTalk, NACDS Annual Meeting and more. From there, as COVID-19 crept in deeper, reaching all 50 states, retailers and companies nationwide began taking further steps to implement work-from-home rules, cancel non-essential travel, prohibit visitors and stop facility site visits.

This is where a lot of companies sit today. 

For networking opportunities, trade shows are truly irreplaceable, and companies are feeling that maybe now more than ever. In the meantime, companies are meeting virtually. In the wake of Expo West, the retailer Fresh Thyme posted on LinkedIn that it would be holding special virtual networking events on the platform RangeMe, creating a dedicated section on the site to review product submissions from companies. Online retailer Thrive Market did the same to replace the canceled show. 

With short supply on canned foods, frozen foods, cleaning supplies, toilet paper, etc., RangeMe hosts primarily emerging brands for stores to connect with, and in that regard the platform has helped retailers expand its list of suppliers.

RangeMe is owned by ECRM, a company that also announced a program called Efficient Sourcing Introductions to give buyers a chance to see and experience brands in real time. They have constructed dedicated arrangements for food and beverage, general merchandise, health and beauty and pharmacy.

As for the companies that had to cancel live shows, they are also developing content virtually to help bring retailers and suppliers together, as well as continue educational sessions.

To go along with elbow greetings, for the time being, anyway, it appears company’s need to get used to making virtual connections, which thankfully help keep business going.

More Blog Posts In This Series

In the Aisles: Curbside pickup's big break

Dan Ochwat examines how savvy shoppers have been leveraging curbside pickup at Kroger, Whole Foods, Target, Walmart and other retailers for some time, prior to the coronavirus pandemic.

In the Aisles: Remaining a resource

DSN editor in chief Seth Mendelson highlights how retailers are working to keep the in-store experience as painless as possible in trying times.

In the Aisles: Shoppers report largely smooth sailing

DSN editor in chief Seth Mendelson discusses experiences people are having in stores — which have largely been positive, even if multiple visits were necessary.

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