Multicultural shoppers are willing to pay more for ingredients and brands they feel produce results. According to NIQ, dollars spent on multicultural personal care rose 5.8%, while units were down 1.1%, suggesting customers are trading up in price, especially for trusted ingredients.
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“Everybody is embracing their beautiful natural hair,” said Janell Stephens, founder of Camille Rose Naturals. She added that sales of products for textured hair are driving overall category growth. Her focus on ingredient stories—the food-grade ingredients such as rosemary, macadamia nuts and almond milk that she uses—helped push the brand from 10th to sixth place in sales ranking in less than a year, based on NIQ data.
Walmart’s New Unified Set
Last month, Walmart revealed one of the biggest developments in merchandising haircare in decades. Instead of domiciling brands once classified as “ethnic” in separate areas from general market brands, Walmart presented a “unified” set.
Walmart did not immediately respond to requests for specifics, but brands that are familiar with the new approach said they’ve already seen a boost in tests. Based on success, the chain is reported to have moved up the rollout time frame to complete most stores by the end of 2024.
Consumers like the idea, too. “That is going to be a game changer for me,” said Brittany Rolland, who never knew where to find products for her mixed-race daughter’s curly locks. “My go-to products for my straight hair don’t work for her, but I’ve discovered all these brands I never knew; with ingredients we love.”
The unified set exposes shoppers to more brands, many from BIPOC founders. Many of the creators spent years experimenting with natural ingredients to find what works best. Founders said that getting more shoppers helps these nascent brands get on even footing with industry giants.
The centralized approach also mirrors retailers’ efforts to streamline the shopping experience. The dizzying array of SKUs can be confusing at a time when shoppers have limited time to survey the selection.
“I think everyone is simplifying the journey,” said Psyche Terry, cofounder of Urban Hydration, a brand that has had success in reaching a wide audience. “Without all of the searching, hair is hair, skin is skin.”