Mass marketers broaden multicultural assortments for diverse consumers

Gen Z is a cohort willing to try new products and they don’t put themselves in a box, according to Creighton Kiper, merchandising vice president of beauty at Walmart. Consumers look for products to solve needs. “Gen Z actually identify themselves as multicultural more than they do not so that becomes an opportunity and a space for us to grow,” Kiper said at a recent chat hosted by CEW. 

Chris Lopez, marketing director for Okay Pure Naturals, explained that his company caters to communities first. “We hand-bottled and distributed this product personally to the specific communities and independent retailers who requested this item. That’s why, in a way, we never really think about what we do in terms of multicultural or ethnic. There's something about those terms that don't seem authentic to us, as a company. We've grown by trust within communities by fulfilling daily care and beauty needs with unique high-quality natural products at affordable prices."

Lopez added, “There are so many reasons why the old paradigm of thinking about ‘multicultural’ needs to be shed—and in exchange, you get bigger, better business… by simply being better people.”

Terry said the beauty industry mirrors trends in grocery. As far as beauty, retailers have figured out that more than 50% of Americans consider themselves mixed race or multicultural, she said. “Urban Hydration found success early by being the first mass brand to clean beauty because we followed trends of grocery. You can walk into a well-known grocery store and have an entire cultural experience.”

[Read more: Finding gaps in the market can lead to further growth]

To achieve that, Terry admitted it will take extra steps for buyers to consider more than “hair as a differentiator,” and space planners will need to find a way to communicate in the aisles.

The importance of building out portfolios with products for diverse consumers was underscored earlier this year with Procter & Gamble's purchase of Mielle Organics. Founder Monique Rodriguez made it clear she was sold to build the brand. "This deal increases the availability of our products," she said, adding there were no plans to change formulas. For P&G, the acquisition helps the megabrand expand its offering for people with textured hair. 

Despite efforts by brands and retailers, there is still a lot of runway for growth. According to McKinsey, even though Black consumers are responsible for 11.1% of beauty spending, Black brands comprise only 2.5% of revenue. Black consumers are 2.2 times as likely to conclude that products from Black brands will work for them. However, only 4% to 7% of beauty brands carried by specialty beauty stores, drug stores, grocery stores and department stores are Black brands, per McKinsey.

Industry leaders are working hard to change those metrics. Retailers are getting high marks for recent efforts they’ve made to gear up for consumers of all ethnicities, skin tones, hair types and genders.