COSTA MESA, Calif. — High customer satisfaction with both mail order and brick and mortar pharmacies is reflective of an increased focus on customers and the growing trend of clinics being added to pharmacies, according to the J.D. Power 2016 U.S. Pharmacy Study, released Monday.
Having prescriptions delivered by mail is convenient and cost effective and more customers appear to be turning to that method of delivery. At the same time, however, customers choosing to visit a pharmacy are often finding more available wellness services being provided.