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Re-accommodating the message: Learning from Pepsi’s, United Airlines’ mistakes
In a world where the consumer is increasingly demanding that all brands “get real” and connect with them in a truly authentic and honest way, Pepsi’s short-lived and frightfully miscalculated Kendall Jenner/”Live for New Moments” ad and United Airlines’ PR implosion in the wake of its horribly botched “overbooking/re-accommodation” incident ought to serve as case studies on how NOT to communicate with today’s consumer.Sam’s Club: Sharpening its health focus
With its sprawling, bare-bones warehouse stores and bulk merchandising, Sam’s Club virtually shouts value and low prices. But increasingly, the nation’s second-largest wholesale membership club chain also presents itself as a viable source for both lower-cost prescriptions and other products for chronic and preventive care, and as a community resource for immunizations, health screenings, self-diagnostics and other health-and-wellness services.
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