Smith Drug Co. gets front-end productivity boost through HRG 360 program

WAUKESHA, Wis. – Smith Drug Company recently utilized Hamacher Resource Group's 360° Store Assessment program in an effort to boost front-end productivity across its independent retail pharmacy operators, HRG announced Tuesday.

“Smith Drug Company is investing more and more in our customers to make business better for pharmacy," stated Jeff Foreman, president Smith Drug Company. "This engagement with HRG will do just that by further enhancing our retail services and allowing independent pharmacies to maximize sales and profit in their front-of-store business.”

“I wanted to expand the knowledge and capabilities of our team so that they can be an even more valuable resource to our customers," added Brian Purscell, SVP pharmacy solutions, Smith Drug Company. "I knew HRG would be able to offer insights that would help even our most experienced veterans. I’m very pleased with the training. It was a great event and I received very positive feedback. The team is energized and looking forward to applying what they learned out in the field.”

Over two days, HRG covered the factors pivotal to the success of independent pharmacies based on assessments they’ve conducted over the years. Smith Drug Company specialists were given HRG’s 360° Store Assessment workbook which walks through the factors to evaluate and determine where there may be room for improvement or change. Additionally, the specialists were divided into groups and visited independent pharmacies to conduct 360° Assessments and present their recommendations after evaluation. Each specialist was given a certificate of completion to acknowledge their efforts.